Frequently Asked Questions

State Requirements Questions
What are the Continuing Education requirements?

Mortgage Lending licensees are required to take 15 hours of CE every two years before their license expiration date. A student can take all 15 hours of CE online.

Are there any specific courses required?
Mortgage Lending licensees are required to take 8 hours of CORE classes and 7 hours of elective courses every two years.

Who do I contact if I have questions about my CE requirements?
Texas Department of Savings and Mortgage Lending

(512)475-1350

http://www.sml.state.tx.us


Are the courses approved for credit?
Yes, all of our courses are approved for credit.

What is the cost of the course(s) and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express).

What is your refund policy?
Atlantic American Financial students who purchase an online class may request a refund within 5 calendar days after the date of enrollment and as long as the course has not been completed. To request a refund, contact our online training partner Hondros Learning at support@fastclass.com or 1-866-455-3278 Monday through Friday 9:00am - 7:00pm ET, Saturday 10:00am - 3:00pm ET, Closed Sunday.

How do I get a username and password? What do I use it for? What should I do if I forget it?
During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either email support@fastclass.com or call 1-866-455-3278.

Can I take the course from various locations and computers?
Our courses are set up for students to access their courses from any computer that is compatible.

How does a course work?
You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.

How long will it take me to complete a course?
Each course has been approved for a specific number of hours. Depending on the pace you review the course, it may take you less or more time to complete the course.

How long do I have access to the course?
You have access to the course for up to six months from purchase.

Can I use the course for review when I'm done?
Yes. You can simply log into your account to access the course.

Can I print any of the course material for future reference?
No. The course is entirely online, so you are unable to print any course materials.

Who do I contact if I have questions about the courses?
For support questions/comments/concerns, please contact our online training partner Hondros Learning at support@fastclass.com or 1-866-455-3278 Monday through Friday 9:00am - 7:00pm ET, Saturday 10:00am - 3:00pm ET, Closed Sunday.

Monday-Friday, 9:00am - 7:00pm ET
Saturday 10:00am - 3:00pm ET
Closed Sunday
Call 1-866-455-3278 or email support@fastclass.com


Course Completion Questions

What is required to complete the course?
You need to review all of the course content.

How do I receive my course completion certificate?
At the end of the course, you are able to print a copy of your course completion certificate. You will need to keep this completion certificate in your files for license renewal purposes.

How do my hours get submitted for CE credit?
At the end of the course, you are able to print a copy of your course completion certificate. You will also need to keep the completion certificate in your files for license renewal purposes.

The Texas Department of Savings and Mortgage Lending require schools to submit a roster 2 weeks after the course is completed for CE hours. The Texas Department of Savings and Mortgage Lending require the licensee to retain copies of the course completion certificate for renewal purposes. The Texas Department of Savings and Mortgage Lending require this documentation to verify compliance with the education requirements. The original course certificates you receive upon completion of a course should be maintained by you and submitted to the Texas Department of Savings and Mortgage Lending at licensee renewal to verify compliance with the education requirements. Failure to prove completion of the requisite education could result in a fine, suspension, or revocation of a license.